Collection: Gift Cards

Frequently Asked Questions

MY SPECIAL REQUEST TO YOU: Please, please, please! If you don't read anything on this page, just read the first two points below:

SECURING TUBERS IN YOUR CART

Putting a tuber in your cart **does not** reserve it. Not until you successfully checkout is your order secured. I highlight this, put it in **bold**, AND underline it every year, but it's still the #1 question we get every year: Why did some tubers disappear from my cart?

The e-commerce platform updates inventory based on the tubers it needs to fulfill completed orders. I wish we could change how that works, but it is out of my control.

If there is a variety you want, I encourage you to be quick, add them to your cart, and checkout. As an added note: ***we can not combine orders***, but at least you will get what you want.

SHIPPING ADDRESS

**Please ensure your shipping information is correct!** In the past, we have had several packages returned because of invalid or incorrect information on delivery addresses: Zip code, State, and House Number... as silly as that sounds to put here, please make sure your address is correct on your order to avoid extra shipping charges. We want to get your dahlias to you quickly and securely. New shipping fees will apply if we have to reship your order due to an incorrect or incomplete address.

WHEN DOES THE SALE BEGIN?

The sale starts on our website on March 20th, 2026, at 10 AM MDT. That's noon Eastern, 11 AM Central, and 9 AM Pacific. We will ship your orders in April. All payments and orders are handled through the website. We do not accept email or mail-in orders to keep shopping easy for our customers.

I PLACED MULTIPLE ORDERS. CAN YOU COMBINE THEM?

**We are not able to combine orders.** Each order will be shipped individually. You can place as many orders as you'd like, but they will all be sent separately.

DO YOU ACCEPT PAYPAL?

Yes, we accept Paypal and all major Credit Cards. We don't accept Venmo or checks. All aspects of the sales are handled online.

HOW MUCH IS SHIPPING?

Shipping and Handling fee is $19 for orders within the lower 48 states. Hawaii and Alaska may have higher fees.

If you place multiple orders, we are unable to combine them and shipping fees will apply to each order.

CAN I RESERVE TUBERS? DO YOU ACCEPT PRE-ORDERS?

We are not able to reserve any tubers of any variety for anyone prior to the sale.

TUBERS OR CLUMPS?

We sell individual tubers, and tubers are priced per unit. Some tubers may clumped together with one or more tubers depending on the size of the tuber, but we still consider that "one" tuber.

DO TUBERS DO WELL IN POTS?

I would discourage from growing in pots. Creating an artificial environment in a pot can cause a lot of stress, from too much heat, too much cold, under or overwatering. I understand some growers lack of access to land, but growing dahlias in pots increase chances of failure, in my experience. We do not offer refunds for dahlia tubers that fail when grown in pots.

DO YOUR TUBERS MAKE BIG BLOOMS?

Dahlias will only bloom as big as their variety, hence their official classification by size. For example, a Sweet Nathalie bloom is usually 5" wide; nothing you do to the plant will make it 9".

If you want big blooms, search for the dinner plate dahlias. Photos can be misleading regarding size, so please research the dahlia varieties you're interested in. We try to add descriptions to as many varieties as possible to help you narrow down your shopping process.

I GOT SOME SMALL TUBERS. WILL THEY GROW?

We are growing tubers in beautiful Bozeman, MT, in the heart of the Northern Rocky Mountains. Our soil is rocky; unfortunately, not all plants make big tubers. Some varieties such as Platinum Blonde, don't make big tubers. It's their nature and DNA.

That being said, the size of a tuber does not define your plant's health. Remember, you can grow dahlias from seed, so a small tuber is not a determinant when it comes to health of plant and/or viability. Every tuber we sell will grow into a healthy plant and bloom beautifully. We try to provide our customers with the best, healthiest tubers we can, and sizes can vary.

We do not offer refunds based on the size of a tuber.

WILL YOU DO ANY RESTOCKING?

Once we're done fulfilling and shipping all orders, there's a chance we may add more stock later in the spring. We will notify you via Newsletter.

REPLACEMENTS & REFUNDS

We try to account for loss with a reasonably conservative margin during storage. However, sometimes, the loss between the sale and ship date is more significant than expected, causing a shortage in supply at the time of shipping. This is rare, but it can happen.

In the unlikely event that this was to happen, you will be asked if you'd like a refund or a replacement for a similar variety during checkout should we have crop failure on certain dahlias before shipping. We will refund you if you choose a substitution and we do not have a similar variety to ship. We appreciate your understanding as we deal with Mother Nature.

REFUNDS

Please inspect your tubers upon arrival and contact us should you have any issues when you receive your tubers (info@theflowerhat.com is the best way to contact us. **Please do not send Direct Messages on Instagram or Facebook about your order**). If you have issues upon receipt of your tubers, we will try to replace them for you. If we can't replace them, we will refund you.

All tubers should grow within the season and bloom. If your tuber does not grow by July 15th, don't hesitate to contact us and send photos. You will receive a store credit or refund for the value of the tuber that didn't grow. We do not refund tubers planted in pots, as we recommend planting your tubers in the ground.

We do not offer refunds based on the size of the tubers.

DO YOU SHIP TO CANADA?

We're only able to ship within the United States at this time.

SHIPPING CONFIRMATION

When we print the shipping label, you will receive a tracking number for your order(s). To increase efficiency, we may print multiple, if not all, shipping labels on the same day. However, it may take us days to get your order, pack it, and hand it to the UPS for shipping. So if you don't see your order moving along, it simply means we haven't packed it yet, but we will get to it as fast as we can.

HOW MUCH DO FLOWER HAT TUBERS COST?

Based on variety, our selection ranges from $10 to $30 per tuber.

DO YOU OFFER WHOLESALE PRICING?

At this time, we do not have a wholesale program.

MORE QUESTIONS?

Do you have any further questions for us? Feel free to reach out! **info@theflowerhat.com**