By buying our bulbs or tubers, you agree that, at the time of shipping, all bulbs or tubers were healthy. The Flower Hat is not responsible for bulbs or tubers that do not grow due to varying weather conditions, poor handling and/or planting care, and any other factors beyond our control. We are also not responsible for tubers or bulbs that do not grow because they were planted in pots. We do not recommend planting bulbs or tubers in pots. Because all labels are humanly handled, there's a chance that a very small number of bulbs or tubers may be mislabeled, even though we do our very best to keep everything organized, by handling one variety at a time. In the event that you received a variety you did not order, please let us know once the tuber or bulb blooms. Claims received after the blooming season will not be accepted. You will receive a credit for our store for the dollar amount you paid for that tuber for next year's sale. ALL claims must be accompanied by photos.
Inspect your tubers or bulbs upon receipt and notify us immediately of any issues, by sending an email containing photos to info@theflowerhat.com. Should there be any issues upon arrival, we will try to replace the items, if stock is available. If not, we will refund you.
In the event that, after following our planting instructions attached to your order, your bulbs do not grow, please notify us by the end of the plant's natural growth cycle by emailing photos to info@theflowerhat.com. You will receive a credit to the store for the following year's sale in the amount of the bulb that did not sprout.
For dahlia tuber customers, we do not accept claims for tubers you think are "small". All tubers will grow into healthy plants and bloom, regardless of size. We grow dahlias in the Rocky Mountains and the soil is Rocky. The clumps don't have a chance to produce large, "pageant" tubers, but that doesn't make them less viable. Also, some varieties are notorious for making small tubers, and we can't control that, nor can we control the composition of our soil.
